FREEZING YOUR MEMBERSHIP

1-Year Prepaid Freeze

1-Year Prepaid memberships may be frozen beginning on any date.

To unfreeze your membership, pay a flat $8+HST freeze fee at the front desk.

Memberships cannot be frozen retroactively.

Monthly Subscription (EFT) Freeze

EFT memberships may be frozen beginning on the 1st day of any month.

We must receive your freeze request at least 3 days before your requested freeze date.

Frozen EFTs are billed $8+HST per month, on the 1st day of each month, until you unfreeze.

To unfreeze your membership, pay a prorated amount for the current month at the front desk.

Memberships cannot be frozen retroactively, and we don’t offer refunds or credits for months that have already been paid for.

Other Membership Freezes

Memberships other than those listed above cannot be frozen.

Terminating Your Monthly Subscription (EFT)

EFT memberships may be terminated beginning on the 1st of any month.

We must receive your termination request at least 3 days before your requested termination date.

There is no cost to terminate a membership, but you will be required to sign a new contract and pay a new activation fee if you restart your EFT in the future.

Memberships cannot be terminated retroactively, and we don’t offer refunds or credits for months that have already been paid for.

Other Membership Terminations

Memberships other than the Monthly Subscription (EFT) cannot be terminated before their purchased expiry date.